Payment Forms and Return Policy
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
What is the return policy?
Please see our Terms Page for complete details regarding our return policy.
Common Shipping Questions
Has my order shipped?
We will send you an email once your order has been shipped.
How do I change quantities or cancel an item in my order?
If there is an error in your order, please send an email as soon as possible. Once an order has been placed we process them within 24 hours.
How do I track my order?
We will send an email with a tracking #
My order never arrived.
You can email us to track your order status. If we have provided your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact the shippers customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
What are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page.
Do you ship international/outside of USA?
Unfortunately we can only ship to the 50 United States at this time.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and stive to keep our prices low, and SAVE you money!
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse (California).
I need a copy of my receipt/invoice.
Please refer to the email you received from ecrater once you placed your order
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the featured categories at the bottom of the home page of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service via email for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. The sub categories are located on the bottom left of our website once you've clicked at a main category on our homepage. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service via email for assistance.